We are thrilled to have you as a customer :-) and are committed to excellence regarding the support we provide to you before, during and after your sale.
Here's a few helpful guidelines to understand about using this site.
All claims for a return, exchange or refund must be reported to Camera Gear Store by emailing email@example.com within two (2) business days of receipt of merchandise.
NO HASSLE RETURNS & EXCHANGES:
We gladly accept returns and exchanges for the following reasons:
- Item not the right size or color
- Defective item
- Received the wrong item
We will honor refunds in the chance that any item may be defective. At this time, we do not offer "just because" or "changed my mind" refunds. We are however, open to reviewing your situation on a case-by-case basis to give you the best service possible, and can make exceptions/refunds at our sole discretion.
Just be sure to email us to open your claim within 2 days of receiving your item, and we'll take it from there to find the best help for you.
In the event of a return/exchange/refund claim please follow these guidelines:
If you receive a wrong or defective item please email firstname.lastname@example.org within two (2) business days of receiving your order.
Prior to returning any item, YOU MUST email us for pre-approval and obtain a Return Authorization Number (RA#). We may ask you to send pictures to accompany your claim, so that we can get a real clear idea of how to help you.
Customer is responsible for cost of return shipping. We strongly recommend the use of a carrier that will track packages and confirm delivery, as we are not responsible for any items being lost on their way to us.
Returns must be received by Camera Gear Store within 14 calendar days from the date the RA# is issued. Products received later than this date cannot be accepted for return.
All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, and/or user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds or defacing.
Shipping fees are not eligible for returns/exchanges and your item is subject to a 15% restocking fee. Once we receive your claim, we will contact you and provide you with your RA# along with specific details about shipping + restocking fee for your particular case.
If you are pre-approved for a refund, our policy is the purchase price is subject to a 15% restocking fee. Shipping fees are not eligible for a refund. Items purchased originally with free shipping will have standard shipping fees deducted from the refund.
- Memory Cards & Flash Drives cannot be returned once opened
- Underwater equipment cannot be returned or exchanged once taken under water, with the exception of manufacturer's defect
To return your product, you should mail to:
Camera Gear Store
316 Nightingale Road Winnipeg MB, R3J3E3
Be sure to include your name, order number, and RA#. Packages returned to us without an RA# will not be accepted.
If Any Random Weird Things Happen...
If Your Item Gets Returned To Sender
If an order is returned to us because of an error in the shipping address given at the time the order was placed, the order will be reshipped only after the customer pays to have it reshipped. This cost will be determined by Customer Service, and will cover the cost to reship as well as the cost USPS charged to return the package to us. If an order is returned to us because of a shipping error on our part, of course the package will be reshipped at no additional cost.
If Your Item Arrives Damaged (by the shipping carrier)
In the event your package arrives damaged from the act of shipping, it is the responsibility of the customer to contact the carrier to inspect the package to assure replacement. All packaging MUST be retained until the problem has been resolved with carrier and Camera Gear Store.
What Happy Photographers Are Saying:from 257 reviews
Can't tell the difference from a camera attachment from the real thing! and its a Travel Cup! Would make an awesome Christmas gift for anybody that loves to take pictures!
This fit the need for my studio. We can add it to what we already have
Meets the need for travel.
Upon opening the package, I found it to be light and green color inside then saw that it was well-knitted as you can see in the unmodified photos and has pockets that most bags don't have however it is not sturdy enough to protect from dropping impact so caution needs to be made. I don't ever drop mine. My Nikon camera with 2 lens, batteries, charger, and, flash kit fit right in the bag with ease with room for more. I recommend it for anyone who doesn't like the burden of weight and limitation of storage for lens and such.
purchased ring for my daughter for a present. Item received in great condition/packaging excellent. Very quick on the response.
great addition to my camera
I have great difficulty holding my camera over the last few years and this strap has given me back my stability and the joy of taking photos.
A well-made shirt that turns head while I'm wearing it. Great gift idea for the photographer in your life. Well made and it fits great.
Thank you very much for fulfilling my order I love it
i have not had much of a chance to use it yet as i only got it about 4 days ago. But what i have used it so far is great and the different colored backdrops that can be used in it make it even better. Great price.
Light, strong, maneuverable, much than average tripod
We set up by my girlfriend’s pool. Her husband was laughing at us and we put the backdrop on a clothesline. Below are the results. Her husband stopped laughing.
My wife bought this bag for me for Christmas and I absolutely LOVE it. It's exactly as it is named, easy access. I don't have rummage through he bag to quickly grab my DSLR on a shoot or on the go. great bag for the price!
Nicely packaged... can't wait to get out and use it.
Great product that works as advertised.
Perfect size. Fits all my gear and the quality is really, really good.
I bought this for a trip I was planning and the bag was absolutely perfect. Great quality, lots of storage spaces and the wheels were just an added bonus! Highly recommend!
Great Product, Fast Service
Excellent tripod & monopod! Easy to carry with included bag.
Works great, nice tight fit, and the bubble level is a nice addition.
Works perfectly on my D750, very satisfied.
I LOVE MY T-SHIRT
Everything is good with the price
Love the protectors!! Plenty of protection and offer a great clip to carry on your side for easy accessibility. I just wish perhaps they were slightly wider for my lens hood to remain on my Large lenses. Would order again!
So far so good! I’ve been using it for astrophotography.
Great lens at this price point!
Received my order in a timely manner. Haven't used the products yet but looking forward to putting them to good use.
Comfortable, straight stencil, reasonably good quality
Fast service, item was even better than expected. Now both my camera and flash are smarter than I am.
Love the ring light
A basic over the shoulder camera strap that works well and keeps the weight of the camera off of my neck, which is why I purchased it.
I primarily bought the case to carry my flying camera(drone) but will see use for my dslrs. Easily configured for multiple uses with movable dividers. Only negative is the zipper sometimes hangs up on the lids edge seam and has to be manipulated to get it unstuck. Good value!
Sturdy yet light and watertight. Does the job.
Nice bag, keeps camera dry and able to shoot in heavy rain. Handy strap for carrying.
They could modify the roll up plastic to leave more room to snap closed. Needs a a trigger hole for shutter button.
Overall pretty good bag for price.
Looks very good and real but takes to long to get
Arrived in good condition, looks good.