We are thrilled to have you as a customer :-) and are committed to excellence regarding the support we provide to you before, during and after your sale.
Here's a few helpful guidelines to understand about using this site.
All claims for a return, exchange or refund must be reported to Camera Gear Store by emailing email@example.com within two (2) business days of receipt of merchandise.
NO HASSLE RETURNS & EXCHANGES:
We gladly accept returns and exchanges for the following reasons:
- Item not the right size or color
- Defective item
- Received the wrong item
We will honor refunds in the chance that any item may be defective. At this time, we do not offer "just because" or "changed my mind" refunds. We are however, open to reviewing your situation on a case-by-case basis to give you the best service possible, and can make exceptions/refunds at our sole discretion.
Just be sure to email us to open your claim within 2 days of receiving your item, and we'll take it from there to find the best help for you.
In the event of a return/exchange/refund claim please follow these guidelines:
If you receive a wrong or defective item please email firstname.lastname@example.org within two (2) business days of receiving your order.
Prior to returning any item, YOU MUST email us for pre-approval and obtain a Return Authorization Number (RA#). We may ask you to send pictures to accompany your claim, so that we can get a real clear idea of how to help you.
Customer is responsible for cost of return shipping. We strongly recommend the use of a carrier that will track packages and confirm delivery, as we are not responsible for any items being lost on their way to us.
Returns must be received by Camera Gear Store within 14 calendar days from the date the RA# is issued. Products received later than this date cannot be accepted for return.
All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, and/or user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds or defacing.
Shipping fees are not eligible for returns/exchanges and your item is subject to a 15% restocking fee. Once we receive your claim, we will contact you and provide you with your RA# along with specific details about shipping + restocking fee for your particular case.
If you are pre-approved for a refund, our policy is the purchase price is subject to a 15% restocking fee. Shipping fees are not eligible for a refund. Items purchased originally with free shipping will have standard shipping fees deducted from the refund.
- Memory Cards & Flash Drives cannot be returned once opened
- Underwater equipment cannot be returned or exchanged once taken under water, with the exception of manufacturer's defect
To return your product, you should mail to:
Camera Gear Store
6050 Babcock Street SE, Suite #26
Palm Bay, FL 32909
Be sure to include your name, order number, and RA#. Packages returned to us without an RA# will not be accepted.
If Any Random Weird Things Happen...
If Your Item Gets Returned To Sender
If an order is returned to us because of an error in the shipping address given at the time the order was placed, the order will be reshipped only after the customer pays to have it reshipped. This cost will be determined by Customer Service, and will cover the cost to reship as well as the cost USPS charged to return the package to us. If an order is returned to us because of a shipping error on our part, of course the package will be reshipped at no additional cost.
If Your Item Arrives Damaged (by the shipping carrier)
In the event your package arrives damaged from the act of shipping, it is the responsibility of the customer to contact the carrier to inspect the package to assure replacement. All packaging MUST be retained until the problem has been resolved with carrier and Camera Gear Store.
What Happy Photographers Are Saying:from 244 reviews
Works perfectly on my D750, very satisfied.
Love the protectors!! Plenty of protection and offer a great clip to carry on your side for easy accessibility. I just wish perhaps they were slightly wider for my lens hood to remain on my Large lenses. Would order again!
Fast service, item was even better than expected. Now both my camera and flash are smarter than I am.
Love the ring light
I like the way it attaches to the bottom of the camera. Very secure. I have large hands and a battery pack on my cameras, so a little more strap would have been nice. I anm still waiting for my double harness, to fully test these out. There was delays in shipping my harness. Which was ordered with the hand straps.
Top class Product thanks :)
Delivered the next day . Good job!!!
Plenty of room very comfortable on my back
Works great for my camera!
Love it, everything fits on it!
The tripod is light as we all expect carbon fiber to be. It is also versatile in that it can be used as a monopod as well. It is easy to set up and take down. I found a way to attach it to my camera bag which expects something smaller. I’m happy with the way it performs with all of my cameras. I’m taking it to Europe in June.
Yes I received it and love it will be ordering more through the year!
Just bought that TRIPOD! OMG it's awesome. No it's not a $900 behemoth Manfrotto, but it's perfect my needs. Lightweight, high quality, versatile, affordable, professional and fully capable! Thank you Camera Gear Store!!!! Highly recommended product and store.
Super compact and sturdy. Nice unit for the price. Going on safari in March. Thanks.
Nice easy design to use, stores compactly in a 10" circle.
I LOVE MY MULTI CAMERA CARRIER VEST!!!
I suffer from extreme neck pain and carrying 2 cameras when hiking only makes it worse. (I photogragh wildlife)
Now with my new vest...the strain is taken off the neck. yet keeps my cameras at hand when I need them.
I would recommend this for anyone that needs thier cameras at the ready while in the field.
It's an excellent len. I have other wide angles for another camera. Paid more for those and this one outshines them all. I enjoy comparing photo equipment. Good price good and great lens.
Prompt delivery, Very easy to assemble and disassemble, was steady. I used it to hold a plastic backdrop. Very happy!
Purchased this Z adapter for bettering angles while filming & also for time lapse photography. WoW! The angles you can achieve with this (with or without a tripod) are limitless........Just don't forget to weight it down when using it without a tripod. LOVE IT!!
I am having a great time with them and the delivery of them was fantastic and I watched it progress on my post app, thank you again for your fantastic product!
The filters were just remarkable...the special effects I could ahieve with it ....were out of this world...good one guys...
Lots of room for everything. Very comfortable to wear on my back.
Just got my backdrop! LOVE IT! Thank you guys
Easy to put on...very comfortable and saves a lot of pain from around the neck.....
The one thing that really stood out...is how light the bakpack was..so that when all of my gear went in..it was so comfortable and light on my back
Love the speed at which this time lapse adapter moves. No jerking and no hesitation. Truely amazing phoyos with it
Super product a definite need for any photographer
It is the best.
I bought the speedlight for my husband...he was so thrilled with it and has been using it ever since..
Awesome light set, works great
Perfect for all my needs. Sturdy and versatile!
Keeps all my cords organized and everything in one place. I love it!
Super lens, to be recommended to anyone who loves taking great pictures.
This is a wonderful product, very well made and just what I wanted. Can't wait to use it!
Wonderful product very well-designed extremely handy and versatile highly recommend to anybody working with cameras
This cloth backdrop works great. The fact it has the sewn loop at the top so you can slide your framing pole through is an extra added plus. It allows you to slide the backdrop off to the side when not needed. I'd recommend it. And oh yeah, the price is perfect.
Works great on small item on table top or large item using tripod l love it. Make great gift for amateur or professional photographer.
I love my new z-tripod adapter. It gives me the ability to catch everything at different angles. I recommend this to any photographer who loves variety. Thank you.
I put this vest through its paces at a large event & my back & shoulders are thanking me for it! It would have been nice to have metal fixings rather than plastic for durability but overall I'm pleased with it.