We are thrilled to have you as a customer :-) and are committed to excellence regarding the support we provide to you before, during and after your sale.
Here's a few helpful guidelines to understand about using this site.
All claims for a return, exchange or refund must be reported to Camera Gear Store by emailing firstname.lastname@example.org within two (2) business days of receipt of merchandise.
NO HASSLE RETURNS & EXCHANGES:
We gladly accept returns and exchanges for the following reasons:
- Item not the right size or color
- Defective item
- Received the wrong item
We will honor refunds in the chance that any item may be defective. At this time, we do not offer "just because" or "changed my mind" refunds. We are however, open to reviewing your situation on a case-by-case basis to give you the best service possible, and can make exceptions/refunds at our sole discretion.
Just be sure to email us to open your claim within 2 days of receiving your item, and we'll take it from there to find the best help for you.
In the event of a return/exchange/refund claim please follow these guidelines:
If you receive a wrong or defective item please email email@example.com within two (2) business days of receiving your order.
Prior to returning any item, YOU MUST email us for pre-approval and obtain a Return Authorization Number (RA#). We may ask you to send pictures to accompany your claim, so that we can get a real clear idea of how to help you.
Customer is responsible for cost of return shipping. We strongly recommend the use of a carrier that will track packages and confirm delivery, as we are not responsible for any items being lost on their way to us.
Returns must be received by Camera Gear Store within 14 calendar days from the date the RA# is issued. Products received later than this date cannot be accepted for return.
All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, and/or user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds or defacing.
Shipping fees are not eligible for returns/exchanges and your item is subject to a 15% restocking fee. Once we receive your claim, we will contact you and provide you with your RA# along with specific details about shipping + restocking fee for your particular case.
If you are pre-approved for a refund, our policy is the purchase price is subject to a 15% restocking fee. Shipping fees are not eligible for a refund. Items purchased originally with free shipping will have standard shipping fees deducted from the refund.
- Memory Cards & Flash Drives cannot be returned once opened
- Underwater equipment cannot be returned or exchanged once taken under water, with the exception of manufacturer's defect
To return your product, you should mail to:
Camera Gear Store
6050 Babcock Street SE, Suite #26
Palm Bay, FL 32909
Be sure to include your name, order number, and RA#. Packages returned to us without an RA# will not be accepted.
If Any Random Weird Things Happen...
If Your Item Gets Returned To Sender
If an order is returned to us because of an error in the shipping address given at the time the order was placed, the order will be reshipped only after the customer pays to have it reshipped. This cost will be determined by Customer Service, and will cover the cost to reship as well as the cost USPS charged to return the package to us. If an order is returned to us because of a shipping error on our part, of course the package will be reshipped at no additional cost.
If Your Item Arrives Damaged (by the shipping carrier)
In the event your package arrives damaged from the act of shipping, it is the responsibility of the customer to contact the carrier to inspect the package to assure replacement. All packaging MUST be retained until the problem has been resolved with carrier and Camera Gear Store.
What Happy Photographers Are Saying:from 244 reviews
My wife bought this bag for me for Christmas and I absolutely LOVE it. It's exactly as it is named, easy access. I don't have rummage through he bag to quickly grab my DSLR on a shoot or on the go. great bag for the price!
Nicely packaged... can't wait to get out and use it.
Great product that works as advertised.
Perfect size. Fits all my gear and the quality is really, really good.
I bought this for a trip I was planning and the bag was absolutely perfect. Great quality, lots of storage spaces and the wheels were just an added bonus! Highly recommend!
Great Product, Fast Service
Excellent tripod & monopod! Easy to carry with included bag.
Works great, nice tight fit, and the bubble level is a nice addition.
Works perfectly on my D750, very satisfied.
I LOVE MY T-SHIRT
Everything is good with the price
Love the protectors!! Plenty of protection and offer a great clip to carry on your side for easy accessibility. I just wish perhaps they were slightly wider for my lens hood to remain on my Large lenses. Would order again!
So far so good! I’ve been using it for astrophotography.
Great lens at this price point!
Received my order in a timely manner. Haven't used the products yet but looking forward to putting them to good use.
Comfortable, straight stencil, reasonably good quality
Fast service, item was even better than expected. Now both my camera and flash are smarter than I am.
Love the ring light
A basic over the shoulder camera strap that works well and keeps the weight of the camera off of my neck, which is why I purchased it.
I primarily bought the case to carry my flying camera(drone) but will see use for my dslrs. Easily configured for multiple uses with movable dividers. Only negative is the zipper sometimes hangs up on the lids edge seam and has to be manipulated to get it unstuck. Good value!
Sturdy yet light and watertight. Does the job.
Nice bag, keeps camera dry and able to shoot in heavy rain. Handy strap for carrying.
They could modify the roll up plastic to leave more room to snap closed. Needs a a trigger hole for shutter button.
Overall pretty good bag for price.
Looks very good and real but takes to long to get
Arrived in good condition, looks good.
I personally don't care too much about wearing the Name Brand around my neck when I'm out photographing the world around me.
I love my "Vintage Fashion Neck & Shoulder Trap" It's very comfortable and looks real nice. I would highly recommend this strap. It's a good one.
Its a great product, However when i use my 28 to 300 lense I can see the ring clearly through the viewfinder
just what the doctor ordered, now some experiments
Nice tripod. Reasonably light and sturdy enough for my Sony A6000 with kit lens.
I ordered this background, it took a longer time than projected to arrive. But I have to say that it was worth the wait. I was so pleased with the product that I have purchased a different background. Keep up the good quality.
The flash works well with my Canon 60D. I've been pleased with its performance, and I'm looking forward to really putting it through its paces. I do agree with one of the other reviewers, that an online manual would be greatly appreciated.
I bought this item on the recommendation of some pro photographers. It is a very well-made device, but I haven't yet found a way to use it in my photography. I'm sure I will!
I love it...it’s very helpful when I’m on the move
Served as an ideal backdrop in most recent series.
I like the way it attaches to the bottom of the camera. Very secure. I have large hands and a battery pack on my cameras, so a little more strap would have been nice. I anm still waiting for my double harness, to fully test these out. There was delays in shipping my harness. Which was ordered with the hand straps.
Top class Product thanks :)
Delivered the next day . Good job!!!